All I.T. functions can be outsourced, or individual ones such as:
- Software development
- significant amount of offshore development carried out in India. Can reduce cost of software development and may contribute to better quality software.
- Software maintenance
- Allows organisation to focus on new development. Has peaks & troughs so beneficial to outsource.
- Network management
- Access to economies of scale and area expertise.
- Desktop support
- Access to economies of scale.
- Help desk
- Projects
- Integration & management of projects or programmes of projects – can minimise risk.
Need to determine objective of outsourcing I.T. functions and how they will be managed.