Research Activity: Three major IT outsourcing companies

Identify three major IT outsource organisations and identify the services they provide and who their
major customers are.
Accenture (https://www.accenture.com)
Customers include BMW, Oracle Corporation and SSE.
Services provided include:

• Service desk outsourcing—Reduce risk through multi-site support and introduce remote or self-service capabilities to cut help desk costs by 30 percent to 50 percent.
• Workplace outsourcing—Provide a more secure, stable environment that can reduce total cost of IT ownership up to 40 percent.
• Data center outsourcing—Reduce complexity, improve utilization, mitigate risks associated with staff turnover and reduce data center operating costs by 15 percent to 25 percent.
• Network outsourcing—Establish a more secure and robust network infrastructure, minimize network downtime and reduce network operating costs 10 percent to 20 percent.
• Managed Security Operations—Comprehensive tools including identity management, intrusion and firewall protection and end-user device and messaging security.
• IT spending management—Lower hardware and software costs, reduce telecommunications expenses by up to 20 percent and curb exposure to software license audit penalties by up to 80 percent.
• Cross-functional Service—A business-led, service-oriented approach to IT management that reduce the need for manual interaction and enable the platform to react on demand to requests.
• Infrastructure capacity services—Highly skilled professionals to bolster capacity or provide specialized capabilities.

Tata Consultancy Services (http://www.tcs.com/)
Customers include Aviva, Cisco, Microsoft, National Grid and Sony
Services provided include:

• Custom Application Development
• Application Management
• Application Modernization
• System Integration
• Performance Engineering
• Datacenter Management Services: We support the design, transformation and operation of your datacenters and enterprise IT to improve agility, flexibility, reliability and reduce TCO.
• End User Computing Services (EUCS): TCS EUCS enables organizations to unbundle key workplace elements and tailor them to different user segments within the enterprise. This enables delivering persona centric applications, workspace collaboration and support services for increased user adoption in a seamless fashion. We facilitate migration to newer operating environments with minimal business disruption and drive transformative technology solutions.
• IT Service Desk: We offer multilingual Service Desk Services across the complete spectrum – from basic IT helpdesk to enterprise service desk solutions. This includes complete ticket lifecycle management, proactive alerts monitoring, IT security and identity and access management.
• Converged Network Services (CNS): We offer converged network infrastructure, unified communication, consolidation and optimization to reduce the overall expenses and leverage communication enabled business processes.
• Managed Security Services (MSS): We build, install and implement efficient and available round-the clock security infrastructure. Our Managed Security Services encompass security device management and monitoring, vulnerability management, security information and event management, and user provisioning and management to address the critical needs of security implementation and operations.
• Application Management Services (AMS): Our offering services include Mainframe support, application operation, database management and middleware management.
• Enterprise System Management (ESM): We provide professional and comprehensive solutions in line with industry standard frameworks, such as ITIL v3, to manage IT infrastructure. Our offerings include consulting, implementation, maintenance and support, and shared services.
• IT Service Management (SM): Our Service Management framework optimizes the delivery and management of IT Services to achieve a sustainable IT environment with a road map for improving maturity levels.
• Transformation Solutions: TCS’ transformation solutions focus on the optimization and transformation of enterprise IT infrastructure through our analytics-led Enterprise Transformation Framework. Our Transformation Solutions Group (TSG) offers customer-centric, automated and analytics-led ‘as-is’ state analysis to derive the target state.

WiPro (http://www.wipro.com/)
Customers include Morrisons, TalkTalk and Thames Water
Services provided include:

• Analytics
• Applications
• Business Outcome Services
• Business Process
• Cloud
• Consulting
• Digital
• EcoEnergy
• Information Management
• Infrastructure Services
• Internet Of Things
• Managed Services
• Mobility
• Open Source
• Product Engineering