Category: 03 – Management Support Tools
Independent set of standards and practices for running I.T department. Details processes that should exist and what best practise is. Provides standard for I.T. departments to use for benchmarking and measuring their performance. ITIL areas cover: Financial management for I.T. department Service design Service level management Availability management Capacity management T. service continuity management Information…
Tools used to support I.T. department planning, range from Excel to Project or even more specialised products. Choice depends on size and complexity of project. MS Project can link several projects together under one steering project facilitating project management. Many tools can also provide costings for the projects to assist with budgets and cost charging.
Many tools available to help manage I.T. departments, both simple and complex. Can be stand alone for specific functions or fully integrated systems covering areas such as: Code repository Asset repository Help desk Data models repository Software analysis and design repositories