Category: 03 – Management in IT
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Implementation of New Technologies
Many areas to consider when planning implementation of new technologies. Link to business strategy – most important – how will new tech link to business strategy? Business strategy – statement of organisations goals and objectives. New acquisitions must contribute toward this. Technology needs to be considered in terms of: If it has new functionality, then functionality…
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Areas to Consider When Upgrading Technology
Considerations when upgrading technology: What is the upgrade? Fix issue(s) in current technology Is issue impacting organisation? Is there new functionality? If so, is it required now or in future? Has support been removed for previous versions? Support for older technology only lasts for a certain time Are there dependent upgrades required? Is need to…
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Upgrades to existing Technology
I.T. infrastructure has various range of technologies to support components, such as software, middleware, hardware and network tech. Each piece of technology bought at different times to address different issues. Investment made can be quite significant. Any upgrade/changes to existing tech needs to be considered in terms of the investment already made and the potential…
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Research Activity: Challenges of BYOD
The growth of the usage of Bring You Own Devices (BYOD) has been a major challenge for IT departments. Research the topic of BYOD and discuss the challenges they brought and how they have been overcome with your module colleagues in the Group Discussion Forum. Organisations are finding it a significant expense equipping workforce with devices to…
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Infrastructure Components
Number of components varying in scale & size that make up the infrastructure: Software Management software e.g. OS, apps, RDBMS may be on centralised/decentralised servers, mobile devices copies and installed locations require managing – licensing implications. Key and costly asset. Version control of software requires management. Compatibility of software and versions. Networks Key component. Can…
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Research Activity: Three major IT outsourcing companies
Identify three major IT outsource organisations and identify the services they provide and who their major customers are. Accenture (https://www.accenture.com) Customers include BMW, Oracle Corporation and SSE. Services provided include: Service desk outsourcing—Reduce risk through multi-site support and introduce remote or self-service capabilities to cut help desk costs by 30 percent to 50 percent. Workplace…
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Infrastructure
Delivery of I.T. infrastructure is responsibility of I.T. management. Infrastructure holds and processes significant assets belonging to the organisation. Delivery methods may vary. All of infrastructure may be run and owned by organisation, completely outsourced as a “black box” or somewhere in between. Infrastructure Delivery: All in house – most straight forward method, directly controlled…
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Conclusion
Similarities between management of I.T. departments and other departments. I.T. departments have some specific functions requiring management. Many different ways to manage an I.T. department. Management have significant decisions to make. Both directly and indirectly employed staff used to satisfy workload.
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Consulting
Similar to contracting but on a larger scale. Instead of employing an individual, an organisation with many resources and specialisms and much knowledge is sourced.
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Contracting
Common method to fulfil human resourcing requirements. Often brought in a for specified time and/or project. Contractors help even out peaks & troughs in workloads. Contractors are expensive compared to directly employed workers. Also knowledge gained by contractors leaves organisation when the contract ends. Contractors have a period of time when they need to get…